Quality Policy
“Our commitment is to provide our customers with quality, cost effective services through predictable methods, on-time delivery, verified process controls, and continuous improvement. We strive to establish and sustain strong business relationships with customers through transparency and high–value responses to all of our customer needs.”
Improvement is measured in the areas of:
- Process Conformity by:
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- Adhering to and controlling internal and customer specifications.
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- Tracking and resolutions of “NC” Non Conformities or “CAR’s” Corrective Action Reports.
- Process Performance by:
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- Tracking and improving key in-process measurements.
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- Providing ongoing training.
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- Meeting and improving goals on scorecard.
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- Tracking corrective actions and resolutions.
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- Tracking and resolution of risk management opportunities.
- Customer Satisfaction by:
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- Customer surveys and email ratings.
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- Direct phone access to managers.
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- Customer scorecards and audits.
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- Tracking repeat orders and new order increase from existing customers.
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- Referrals of new customers from existing customers.
Quality Objectives
Measurable objectives are established at relevant levels of the organization to support the quality policy. Specific objectives and risks are reviewed as part of the continuous improvement program.